KBS for me, i found very little support from BCN and struggled from the start with loading packages /products / etc , never took a single booking in 2 yrs when i asked for help i was promised one to one support by Eddie , i am not great with computers, and made them aware of this from the start , i found that when contacting them by phone to seek help they gave the impression that they couldnt be bothered and got you off phone as quickly as possible .
In contrast to this , i moved over to KBS having had great service from them for printing etc , Oh my !! What a differance , within one weekend Jimi Thomas had put me at ease and promised the support would be there , monday morning he had set up a 3 way chat group with 2 staff members who set up my site loaded every bit of content needed , they understood right from the start what i needed and have guided me through all the way !! , i am sorting out some images at present for some pop up posters i have ordered and they have been very patient and understanding at every point along the way ,
So if you want that personal service and back up support i would highly recommend KBS ,
Sadly my view of BCN is that they seem to be expanding so fast into foreign markets ie America that they are not able to support the customers they already have .
This was very evident when giving them my 1 months written notice to cancel , the response i got was just a pre-made questionnaire asking my reasons for leaving !! That to me said it all .
Geoffrey Brooks - Abc Family Funtime Wednesday, February 5, 2020
